Out of Trouble and the Prison Reform Trust ("We"/"Us"/"Our") takes the privacy rights of customers, donors and users ("You"/"Your") of very seriously.

This privacy policy relates to the website located at http://www.outoftrouble.org.uk (the "Website").  It explains how We use Your Personal Information (as defined below).

This privacy policy is incorporated in and subject to Our Website terms and conditions - http://www.outoftrouble.org.uk/terms-and-conditions - (the "Website Terms").  By accessing or using the Website, signing up to receive email updates, or requesting an event ticket, You agree to be bound by This privacy policy and expressly consent to Our use of Your Personal Information in accordance with This privacy policy.

WHAT IS "YOUR PERSONAL INFORMATION"?
"Your Personal Information" means any information about You which is personally identifiable or otherwise relates to You.  This information includes, without limitation, Your name, address, date of birth, telephone number, email address, other contact details, financial details, comments, transactions, call requests and other information from which You can be identified and which You may disclose to Us at any time.
 

WHO ARE WE?
The Website is owned and operated by the Prison Reform Trust.  (Registered Company No. 2906362).  The Prison Reform Trust is a charitable company limited by guarantee (Registered Charity No. 1035525). Our registered address is The Prison Reform Trust, 15 Northburgh Street, London, EC1V 0JR.  Other means of contacting us are available in the Contact Us section of the privacy policy below.
We seek to ensure the highest standards of compliance with UK data protection laws and regulations. We have an up-to-date entry on the UK's data protection register. This can be seen at http://www.informationcommissioner.gov.uk/
 

WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?
We collect Your Personal Information when You disclose such information to Us, including, by way of example, when you:
•    sign up to receive email updates; and
•    enter Your Personal Information on the "Take Action Now" page.
 

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Your Personal Information to:
•    generally to provide the services on the Website;
•    process general requests for information;
•    monitor, develop and improve Our websites and services (including the Website) and notify you of any updates to services and the Website;
•    process and deal with any complaints or enquiries made by You;
•    monitor and investigate any suspected breach of the Website Terms or any suspected unlawful activity; and
•    send You information about Us (where We have received Your prior consent for such communications).
 

WILL WE PASS ON YOUR PERSONAL INFORMATION TO THIRD PARTIES?
We may pass Your Personal Information to third parties in the following circumstances:
•    to Our employees, agents, partners and affiliates in order to carry out the activities listed in the "How do we use your personal information?" section above;
•    to a technical partner in order to process some of Your Personal Information on Our behalf, (including for research purposes).  This processing  is always subject to strict contractual controls and is conducted in accordance with United Kingdom data protection legislation;
•    to the police, regulatory bodies, enforcement authorities or legal advisers in connection with any alleged criminal offence or unlawful activity or suspected breach of the Website Terms;
We may also pass on anonymised information to reputable third parties for research and reporting purposes or otherwise.  "Anonymised information" means general statistical information about visitors and users of Our websites (including the Website), as well as services, sales patterns, traffic volumes and related matters.  This "anonymised information" will not include information which personally identifies You.
Other than as outlined above, We will not provide Your Personal Information to any third party (whether for marketing purposes or otherwise) without Your consent or unless We are required to do so by law.
 

DATA SECURITY AND TRANSFERS
We take all reasonable steps to protect Your Personal Information. All the information collected by Us is stored on a secure server. The secure server software encrypts all information You input before it is sent to Us.
We will not knowingly transfer Your Personal Information outside of the European Economic Area for any purpose other than in connection with the potential storage of data and systems on servers that may be located elsewhere.  If Your Personal Information is transferred in such circumstances Your Personal Information will always be subject to required restrictions in accordance with relevant data protection laws.
 

COOKIES
Like many websites, We use "cookies." Cookies are small pieces of information stored by Your web browser on Your computer's hard drive that We transfer to Your computer's hard drive through Your web browser to enable Our systems to recognize Your web browser.  We use cookies on the Website to allow Us to understand who has seen which pages, to determine how frequently particular pages are visited and to determine the most popular areas of the Website. We do not control the use of cookies by third parties.  
Our cookies do not collect Your Personal Information but they do collect other information such as the following:
•    the domain name and host from which you access the Internet and the Internet address of the site from which you direct-linked to ours;
•    the date and time you access the Website and pages you visit;
•    your computer's IP address and information about its operating system, platform and the Web browser type and version you use;
•    demographic and other non-personally identifiable profile information about you; and
•    information to combat fraud or misuse.
Most web browsers automatically accept cookies, although You do not have to.  If You wish to disable cookies then You can do so by following the instructions associated with Your web browser.  Please note that by disabling cookies You may not be able to use all features of the Website.
For more information on cookies and how to disable them, You can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
 

LINKS TO OTHER WEBSITES
Please be aware that We may link to other websites through the Website.  We are not responsible for the data policies, content or security of these linked websites.
 

MISCELLANEOUS
Your personal information is not stored for any longer period than is necessary for the purposes for which it was collected.
This privacy policy is subject to change, so please check it regularly.  We retain the right to amend or vary this policy on notice.  If the purposes for which data is collected change, We will notify You of this change as soon as possible.  If required, We will also obtain Your consent, for instance, where the data constitutes an additional data collection purpose.
 

CONTACT US
If You have any comments or queries in connection with this privacy policy, please contact Us by one of the following methods:
Email: outoftrouble@prisonreformtrust.org.uk
Post: Prison Reform Trust, 15 Northburgh Street, London EC1V 0JR
Telephone: +44 (0)20 7251 5070 Fax: +44 (0)20 7251 5076